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Frequently Asked Questions (FAQs)
and Contacting Us
Questions
Want to know more? Here are answers to questions we receive every day.
Cash Advance Approvals
- Can I apply if I work for Military, Army, Navy, Marine Corps, Air Force or Coast Guard?
- Can I get a cash advance if I live in Fl, PA, DE, MN, NY, GA, KS, CO, DC, IL, NE, WV, MA, OH, OR, WA, CA or MT?
- I don't need to fax anything. Why?
- How quickly will I be approved?
- Can I get approved fast?
- Other companies call. Will you call me?
Cash Advance Payments
Contacting Us
Cash Advance Approval Answers
Can I apply if I work for Military, Army, Navy, Marine Corps, Air Force or Coast Guard?
We will not be able to give you a loan if you are a regular or reserve member of the Army, Navy, Marine Corps, Air Force or Coast Guard, serving on active duty under a call or order that does not specify a period of 30 days or fewer (or a dependent of such member). Warning: It is important to fill out your information accurately. Knowingly making a false statement on a credit application is a crime.
Can I get a cash advance if I live in Fl, PA, DE, MN, NY, GA, KS, CO, DC, IL, NE, WV, MA, OH, OR, WA, CA or MT?
We don't give cash advances to people in the states of Florida, Pennsylvania, Delaware, Minnesota, New York, Georgia, Kansas, Colorado, District of Columbia, Illinois, Nebraska, West Virginia, Massachusetts, Ohio, Oregon, Washington, California or Montana.
I don't need to fax anything. Why?
The cash advance loan application, your E-Signature, and your E-Documents are securely provided to you on-line. We only need you to fax information when we can't verify your employment or banking information electronically.
How quickly will I be approved?
In less than an hour after we get your information.
Can I get approved fast?
Avoid delays. Giving us complete and accurate information is the best way to guarantee we can process your loan application fast.
Other companies call. Will you call me?
We will only call if your cash advance application is incomplete or if we need to verify information with you. When we call people, we're just trying to keep things moving quickly.
How do I see if my loan has been approved yet?
When you're waiting for your loan to be approved, you can visit the existing members page to see if your loan has been approved by us--and to see additional information about the approval if that information is available.
Cash Advance Payment Answers
How much cash can I get?
Typically, first-time customers are given between $300 to $1000. Good third-time customers are usually given between $400 and $1000.
How much is the cost of credit?
Please see the Fee Schedule page.
Do I have to pay the loan back?
Yes. We expect you to pay back the loan. Please review about our fast cash advance.
Can I just pay the loan finance charge?
Yes. Before every paycheck we remind you (by E-mail) to visit the existing members area and select one of our payment options. You can choose to pay only the finance charge instead of the whole loan amount.
Can I pay off the whole amount of the loan?
Yes. When you want to pay off the loan you can pay it off in the existing members area.
How long do I have to pay the loan back?
Your cash advance must be paid in full within twelve weeks from when you were given the loan. You may need to review about our fast cash advance page for the payment menthods available to you.
How do I make a payment toward the loan principal?
To make a payment toward your loan's principal, visit the existing members page. Payments toward loan principal must be made at least three (3) business days prior to the loan due date. When you elect in the Payment Options to pay down your principal, on your next payday we will debit the finance charge due plus the payment you've elected to make.
How can I check on my loan?
Visit the existing members page at any time to see information about your loan.
How fast can I get another loan?
After you pay your loan in full, we know you are a good customer. Instead of filling out forms again, we simply verify some information and then reactivate your account to provide you with another loan. We must wait three (3) business days before we can reactivate your account.
How do I increase my loan?
After you have had two loans and shown us you are a good customer by repaying both, we can increase your loan level. After your third loan, please use the existing members page to tell us you wish to be pre-approved for a larger loan amount.
How often can I use FastCash Advance.com?
Customers who have repaid a loan in full to us without any issues can reuse FastCash Advance.com as a cash advance source as many times as they want. Customers that had payment issues (but worked with us to resolve those issues) are reconsidered on a case-by-case basis. Only customers who did not keep their payment obligations (and did not work with us to correct issues) cannot reuse FastCash Advance.com.
Contacting Us
Questions about your application.
We will notify you when we have processed your loan application. You do not need to do anything. Be sure about one thing: we're working as fast as we can to award you fast cash.
Check on your current loan.
To see more about your current loan please log-in to the existing members page.
Other questions
Please use the existing members page to find out about your existing loan or please wait for us to contact you if we are processing your loan application. If you must contact us, you can fax your paperwork to (800) 605-7429. Existing customer with payoff arrangement needs can call (888) 382-7167. Please understand that wait times can be lengthy as we handle most of our customers automatically and electronically. Please only call us if you have already used the other options; otherwise, this may slow down the process of your loan approval. You can also mail us at Fast Cash Advance, 328 Margarette Garden, Des Moines, Iowa 50307.
Concerns and Issues
You will be able to address any concerns by contacting us.
You may email us at concerns [at] fastcash-advance.com or by faxing your concerns to (800) 605-7429.
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